At Surf Coach Manager, operated by Ingeniería Deportiva SpA, we value the privacy of our customers, users, athletes, coaches, and visitors. This policy describes what information we collect, the purposes for which we use it, and your rights regarding that data.
1. Data we may collect
Depending on the service, we may collect:
- identification and contact data, such as name, email, and phone number;
- account and platform access data;
- commercial and billing information;
- sports, technical, or training information uploaded by the customer;
- files, images, videos, and reports associated with service use;
- technical browsing data, device, IP address, browser, and website usage data.
2. Purposes of processing
We use personal data to:
- create and manage accounts;
- provide, maintain, and improve the platform;
- process purchases, charges, renewals, and commercial support;
- communicate with you about the service, incidents, or relevant changes;
- respond to inquiries, requests, and support needs;
- protect platform security and prevent misuse;
- comply with legal, regulatory, and tax obligations.
3. Legal basis for use of information
We process data when necessary to perform a contractual relationship, comply with legal obligations, protect legitimate interests of the service, or when the data subject has provided consent, as applicable.
4. Sharing with third parties
We may share information with providers that help us operate the platform, such as hosting, storage, analytics, messaging, support, and payment processing services, including Paddle when a customer pays through that provider.
Such third parties must use the information only to provide services related to Surf Coach Manager or when permitted or required by law.
5. Data retention
We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, or maintain reasonable operational and security backups.
6. Security
We apply reasonable administrative, technical, and organizational measures to protect information against loss, unauthorized access, disclosure, or alteration. However, no system is completely infallible.
7. Data subject rights
You may request access to, correction, updating, or deletion of your data, and make inquiries about its processing, to the extent allowed by applicable law.
8. Cookies and browsing data
We may use cookies or similar technologies to improve the experience, analyze traffic, keep sessions active, and remember preferences. You can manage these technologies in your browser, although some features may be affected.
9. Minors
When the platform is used in sports contexts involving minors, the customer administering the account must ensure they have the necessary authorizations for processing the data entered into the system.
10. Changes to this policy
We may update this policy to reflect operational, legal, or service changes. The current version will be the one published at this URL.
11. Contact
For privacy or data protection inquiries, you may contact us through the website contact page.